ICBC INFORMATION
At PhysioZone we want to keep our clients and staff up to date with the latest information ICBC has to offer. At PhysioZone we are happy to announce that ICBC claims have updated their policy to improve access to treatment options for those involved in auto accidents. This policy update is centered on health care practitioners such as acupuncturists, clinical counselors, registered massage therapists, chiropractors, kinesiologists and physiotherapists.
Additionally, ICBC has updated their coverage to reflect all previous, existing and future claims to reflect this policy update. Individuals with an existing or open claims made and approved before April 1 will benefit from this policy update in regards to their remaining treatments.
For Those Who Have Suffered An Auto Accident These Are The Steps To Successful Recovery
Step 1 : Call ICBC and file a claim
For those suffering from an automobile accident their first step to getting effective treatment and start the road to recovery is by contacting ICBC and reporting your claim. You can contact ICBC at 604-520-8222. Alternatively, individuals can complete their easy online claims process instead of a phone call. It is important that regardless of where fault for the accident is placed, all individuals involved have the ability to file a claim for ICBC’s treatment benefits Once an individual’s claim has been received from ICBC they are given Insurance claim number. This number allows the individual to be able to start receiving treatment in the form of massage therapy, physiotherapy, chiropractic, and active rehabilitation, also known as kinesiology.
Step 2 : Consult and get assessed by a healthcare professionals of Physiozone
Once an individual has acquired their insurance claim number the next step is to contact us at PhysioZone. Our Clinic are open Monday to Sunday for your convenience and we welcome walk-ins. You can also call us at 778-771-4134 for our Clinic. Additionally, you can email us at info@physiozone.ca to set up a consultation. Our healthcare professionals are on hand, ready to guide individuals through the steps necessary to receive treatment and begin the recovery process. All we need at PhysioZone are following three items:
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Your ICBC insurance claim number
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Your first and last name
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The date of your auto vehicle accident
Once we have gathered the above information we can begin treatment. At PhysioZone our objective is to get our patients their personalized treatment programs as soon as possible in order to improve recovery time. When our patients book their first consultation appointment our healthcare practitioners will both assess and discuss their conditions and recommend a treatment option and frequency plan. It is recommended that patients first consult their medical doctor to ensure they are fully aware of all the injuries that they have suffered from their automobile accident. If they have not yet done, our medical professional will first refer you to a medical doctor. Once our patients have their claim number and have participated in a consultation, treatment may begin. In order to utilize our treatments, the first session must begin after 12 weeks of the auto accident. If 12 weeks have passed without a treatment beginning then the patient will have to gain permission from an ICBC claims adjuster.
Step 3 : Start your rehabilitation
Once ICBC has approved a patient’s claim for the first 12 weeks of recovery treatment bills are covered by ICBC. However, it is important to remember that depending on the nature and severity of the auto accident additional treatment sessions may be required after the initial 12 weeks of coverage. If this occurs our support staff will contact the patient’s ICBC claims adjuster and seek approval to continue with the treatment schedule. For patients who have been following their personalized treatment plan and their need is real or urgent, ICBC can approve the request
ICBC Coverage Chart
| Type of Treatment | Number of Sessions Pre-Approved | Coverage of Sessions by ICBC |
|---|---|---|
| Chiropractic | 25 sessions | 100% |
| Physiotherapy | 25 sessions | 100% |
| Registered Massage Therapy | 12 sessions | 100% |
| Acupuncture | 12 sessions | 100% |
| Active Rehabilitation (kinesiology) | 12 sessions | 100% |
| Clinical Counselling | 12 sessions | 100% |
